Terms & Conditions

Our Terms & Conditions (Terms) govern your use of the Grocerz website, online store, and your interactions with our physical retail store. By accessing our website, placing an online order, or shopping in-store, you agree to these Terms. If you do not agree, please refrain from using our services.

1. Ownership

   The Grocerz website, online store, and all associated content are owned and operated by Grocerz Pty Ltd (Grocerz).

2. Use of Website

   You may use our website for personal, non-commercial purposes only. You must not:

   • Copy, reproduce, adapt, publish, post, frame, or distribute website content without permission.
   • Interfere with or disrupt website functionality, security, or networks.
   • Upload or transmit any offensive, illegal, or inappropriate material.
   • Use the website in a way that breaches the rights of Grocerz or any third party.
   • Use the website in any way that violates these Terms or applicable laws.

   Our Privacy Policy also applies to your use of the website and explains how we collect, store, and use your information.

3. Third-Party Links

   Our website may include links to third-party websites. Grocerz is not responsible for the content, accuracy, or practices of these websites. Visiting third-party links is at your own risk.

4. Intellectual Property

   All images, graphics, text, logos, trademarks, and content on our website and marketing materials are owned or licensed by Grocerz. You may view content for personal use only; no other use is permitted without written consent.

5. Pricing, Products & Availability

   • Prices, product availability, and promotional offers may vary between the online store and the physical store.
   • Product images are for illustration purposes only; actual products may vary.
   • We may alter, update, or discontinue products at any time.

6. Limitation of Liability

   While we aim to provide accurate and up-to-date information, Grocerz does not guarantee:

   • Uninterrupted or error-free access to the website.
   • Immediate correction of defects.
   • That the website is free from viruses or harmful components.

   To the extent permitted by law, Grocerz is not liable for any loss or damages resulting from the use of our website or services, except where caused by our negligence, fraud, or wrongdoing. Your rights under Australian Consumer Law remain unaffected.

7. Orders, Delivery & Click-and-Collect

   Online Orders

   • Delivery times may vary; unexpected delays may occur.
   • Tracking updates will be provided for online orders.

   In-Store Purchases

   • Items purchased in-store must be checked before checkout.
   • Fresh and perishable items should be stored appropriately after purchase.

8. Returns & Refunds

   • Non-perishable items can be returned within 10 days for both online and in-store purchases provided they are unused & in their original condition.
   • Perishable, refrigerated, and frozen goods must be returned immediately, either to the delivery driver or directly in-store to be eligible for a refund.
   • Faulty or damaged items will be refunded or replaced at no extra cost.
   • Full details are available in our Return Policy.

9. Termination of Access

   Grocerz may suspend or terminate website access if you breach these Terms & Conditions or engage in unlawful or disruptive conduct.

10. Changes to Terms

    Grocerz may update or modify these Terms & Conditions at any time. Your continued use of our website or services indicates acceptance of the updated Terms. It is your responsibility to review them regularly.

11. Governing Law

    These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled exclusively by the courts of Victoria.

12. Product Images Disclaimer

    Product images displayed on Grocerz website are for reference purposes only. Actual product packaging, labels or appearance may vary as per manufacturer updates.

Account Deletion Policy for Grocerz - Online Grocery, Mobile APP

Last Updated: August 6, 2026

At Grocerz, we respect your right to control your personal data. You may request the deactivation and permanent deletion of your account at any time through our mobile application. This document outlines the terms, timeline, and procedures governing account deletion.

1. How to Initiate Account Deletion

You can request account deletion directly within our platform by following these steps:

1. Open the Grocerz app or website and log in to your account.

2. Navigate to More > Account Settings.

3. Select Delete Account.

4. Read the notice on the confirmation pop-up and click Confirm & Delete.

Upon confirmation, your session will immediately terminate, you will be logged out across all devices, and your account will enter a deactivated state.

2. Deactivation & 30-Day Grace Period

• Immediate Effect: Once deletion is confirmed, your account is immediately deactivated. Your profile, transaction history, personal data, and public activity will become inaccessible and hidden from platform systems.

• 30-Day Retention Window: To prevent accidental or unauthorized loss of access, your account records and associated personal data are held in a scheduled queue for 30 calendar days.

• Access Restriction: During this 30-day window, you will no longer be able to log in to your account or access any of its features or historical order data.

3. Permanent Data Destruction

On Day 31 following your deletion request, your account and all associated personal data will be permanently and irreversibly deleted from our active production databases.

Data removed during this permanent purge includes:

• Personal Identifiable Information (PII): Name, email address, phone number, delivery addresses, and login credentials.

• Account Records: Saved payment methods, cart history, preferences, and profile settings.

• User-Generated Content: Reviews, feedback, and customer support ticket histories linked to your identity.

4. Retained Data Exceptions

Where permitted or required by applicable law, certain data may be retained beyond the 30-day period:

• Legal & Tax Compliance: Transaction records, invoices, and billing logs are retained for statutory periods (e.g., up to 7 years) to satisfy financial audit and tax compliance obligations.

• Fraud & Security: Non-personally identifiable log files related to security incidents, network abuse, or ongoing fraud investigations may be preserved to protect system integrity.